Privacy & Terms

Privacy

We only want the information needed to create and deliver your video.

We don't want or need unnecessary information about your child.

Information we collect

• Parent / customer: email address, order details (what you bought and the amount paid) and your choice about marketing emails.
• Child: first name, and the spelling you type if you customise how Santa says it; age; one or two photos of your child; a photo of the gift they're wishing for; what they're proud of; something to work on
• Home photo (can be anonymous)

We do not ask for: child's surname; date of birth; school; child's email address; an account for the child; a typed home address or location.

Children's information

The service is purchased and configured by an adult. The child is not expected to create an account. The service intentionally limits the personal information requested about children.

We don't collect information directly from children. Everything about your child comes from you, and we only ask for what's needed to make their video.

How information is used

Customer-provided information is used to:

• create the ordered personalised video
• process and manage the order
• deliver the finished video
• provide customer support
• prevent misuse / security issues where required

Photos & uploads

Child photos are collected to create the personalised video. We also ask for a home photo so Santa knows where to deliver. It can be anonymous, like your child's bedroom door or the Christmas tree, and it's treated with the same privacy as every other photo. You are not asked for a typed address.

Your photos are only used to make your video and are never used for marketing or training.

Your photos are uploaded to our order system, used to put your video together, and appear only inside your finished video. They are never sent to an AI image service or any other company.

When you choose a photo, we remove its hidden location and camera details (EXIF and GPS data) on your device, before it is uploaded.

Your video is made from the photos you upload. If we warn you that a photo is small and you choose to use it anyway, we can't offer a refund or remake because of how that photo looks in the video. This doesn't affect your rights under consumer law.

Finished videos are intended to be delivered privately, with email notification, so parents can watch first and download a copy.

Photos, personalisation selections and videos expire on 1 January, so please download and save your video before then.

Data retention

Payments

Payments are handled securely by Stripe, one of the world's most trusted payment providers. Your card details go straight to Stripe and never pass through or get stored by us.

Third-party providers / processors

We use these companies to run Something from Santa. Each one only receives what it needs for its job:

• Stripe: payments
• A cloud services provider: receiving and storing orders and photos, order status, and our waitlist
• An AI voice service: Santa's voice is AI-generated. It receives your child's first name (or the spelling you typed) so Santa can say it. It never receives photos
• A video storage provider: storing and streaming your finished video
• A website hosting provider: hosting this website
• An email delivery service: sending your video email
• Our cloud video server provider: putting your video together

Some of these providers are based overseas, so your information may be stored or processed outside your own country, including in the United States and Japan.

Cookies / analytics

We use advertising and analytics tools, including cookies and pixels from social media advertising platforms (for example a Meta pixel), to measure our ads and show them to people likely to be interested. You can opt out in your browser settings or in the ad preferences on the platform. If you're in the UK or Europe, these tools only switch on if you choose Yes please on our cookie banner.

We use a tag manager to load our analytics and advertising tools. It doesn't collect anything by itself.

Analytics cookies help us understand how people find and use our website, such as which pages are visited and where people stop in the order form, so we can make it better.

We use Microsoft Clarity to see how people use our website, through session replays (recordings of clicks, taps, scrolling and page changes) and heatmaps. Clarity sets its own cookies (for example _clck and _clsk) to recognise a returning browser and link the pages of one visit. Microsoft stores Clarity data in the United States. Clarity is set to mask all text on screen, and children's names, ages and other details, email addresses and every photo are always masked, so they are never recorded. Clarity never runs on order, video or share pages, or on any link that contains an order number. If you're in the UK or Europe, it only switches on if you choose Yes please. See Microsoft's privacy statement.

These tools receive technical information, such as your device and browser, the page you're on and how you found us. They never receive your child's details or photos, your order number or the private links to your video. We don't use them on your order page or video pages.

When you place an order, our own system tells our analytics and advertising tools that a purchase was made and how much it was, so we can see which ads work. If you're in the UK or Europe, we only do this if you chose Yes please.

To change your choice, clear this website's cookies and site data in your browser, and our cookie banner will ask you again next time.

When you buy, we may share a scrambled (hashed) version of your email address with advertising platforms so they can measure which ads led to a purchase. They can't read your actual email from it.

Your browser remembers your progress while you create a video, and your order number so your order page can show its status.

We record when your order page is opened, whether the video is played, and taps on Download and Share. This helps us make sure videos have been delivered and received. It uses no cookies or ad trackers, and it expires on 1 January.

Children's personal information should not be intentionally inserted into analytics events, public URLs, advertising audiences or unnecessary logs.

Privacy rights

You can ask us for a copy of the information we hold about you or your child, or ask us to correct it, by emailing us. You can unsubscribe from marketing emails at any time using the link in each email. If you're unhappy with how we've handled your information, please tell us first. You can also contact the privacy regulator where you live (in Australia, the Office of the Australian Information Commissioner).

Privacy contact: Most questions are answered in our FAQ.

You can contact us at hello@somethingfromsanta.com.

Terms

These terms explain what you're purchasing, how the service works and what happens if something doesn't go to plan.

Something from Santa is a business name of Plump and Spry Pty Ltd, ABN 79 159 524 393. In these terms, "we" and "us" mean Plump and Spry Pty Ltd.

1. The service: a personalised video from Santa for your child, made from the details and photos you give us and sent to you by email as a private link to watch and download.
2. Who can order: you must be 18 or over, and the child's parent or guardian or ordering with their permission.
3. Customer-provided information: we make your video from the details you give us, so please check names, spellings and ages carefully. You'll see a summary to check before you place your order.
4. Permission to use uploaded photos: please only upload photos you're happy for us to use in your video. Photos & uploads above explains how we use them.
5. Personalisation: Santa's message is built from the options you choose for your child. Santa says your child's name the way it's spelled, or the way you type it in Customise it here.
6. Orders & payment: prices are shown before you pay, and you pay once when you place your order. It's a one-off purchase, not a subscription. Last orders are 11:59pm on 23 December, your local time.
7. Video creation & delivery: videos are delivered by email within 24 hours of your order.
8. Downloads: photos, personalisation selections and videos expire on 1 January, so please download and save your video before then.
9. Corrections / problems: you preview the name and choose the details, so we don't remake for a name sound or a detail you picked. If we didn't deliver your video, the video is broken, or we made a system error (for example the wrong photo or the wrong age page), we'll refund you or remake it.
10. Cancellations: a change of mind after you create and pay for your order is not refundable.
11. Refunds / remakes: we refund or remake only when we didn't deliver your video, the video is broken, or we made a system error (for example the wrong photo or the wrong age page). This doesn't affect your rights under the Australian Consumer Law if your video is faulty.
12. Referral reward terms: your video email includes your own referral link. When a friend uses it and places a paid order by 23 December, Santa sends both families a short Christmas Day message by email on the morning of 25 December. It's the same message for every family, not personalised, and there's one per customer however many friends order. It has no cash value, can't be swapped for a refund, and we may end the offer at any time.
13. Personal-use licence: your finished video is yours to keep and to share privately with family and friends. It's for personal use only, not for commercial use or resale.
14. Prohibited use: please don't upload photos of a child without their parent's permission, or anything offensive or unlawful. We may cancel such an order and refund it.
15. Intellectual property: the Santa scenes, voice, music and design stay ours or our licensors'. Your photos stay yours.
16. Service availability: orders open each Christmas season and close at 11:59pm on 23 December, your local time. Videos arrive within 24 hours. If we can't make or deliver your video, we'll refund you in full.
17. Liability: apart from your rights under consumer law, our liability is limited to the price you paid.
18. Consumer rights: nothing in these terms takes away rights you have under the Australian Consumer Law, or under the consumer laws where you live.
19. Governing law: these terms are governed by the law of New South Wales, Australia. If you live in another country, you keep the consumer rights your local law gives you.
20. Contact: Most questions are answered in our FAQ.
    hello@somethingfromsanta.com